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Commitment to Quality Improvement

We would like to share some of our ongoing findings with you.

  1. Our latest surveys show a 99.5% satisfaction rate with our services.
  2. 96.2% of those completing a counseling appointment expect your financial situation to improve as a result of the counseling.
  3. 91.2% felt less stressed as a result of their counseling appointment.
  4. 99.5% of those using our services find our fees fair.
  5. 98.1% of those attending our education programs thought the materials were helpful and learned something that they could use from the program.  
  6. 100% of those attending our education programs would recommend our programs to others
  7. 96.8%% of clients using the Debt Management Program feel they are making progress towards their financial goals.

We value your input. Please feel free to contact us at info@cccsbh.com with your thoughts and suggestions on ways we can continue to improve our services.

Updated from 2016 surveys. 


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